Frequently Asked Questions
Frequently Asked Questions
What exactly do you create?
We craft handcrafted slideshow films from your photos and videos. Each project is edited with care, no AI shortcuts, and delivered digitally (with optional keepsake formats like USB).
Do you digitize old photos, tapes, or film reels?
No — we don’t provide digitizing services. All photos and video clips must be provided to us in digital format.
Do you handle event setup or on-site support?
No — we don’t travel or manage AV setups. We provide the finished film files, ready for you (or your event team) to display at your gathering.
Will I be charged tax?
Our slideshow films are a service, so they are not taxed. The only exception is if you order a physical keepsake (like a USB or DVD), which may include sales tax.
What’s the difference between a Personal-Use film and a Licensed film?
Personal-Use Version: May include songs of your choice (even copyrighted music). Perfect for private events like weddings, memorials, or family gatherings. Not cleared for social media or public distribution.
Licensed Version: Uses music we license on your behalf. This version is safe for online sharing, websites, and social platforms.
Who is responsible for how the film is used or displayed?
Once delivered, you are responsible for how your film is used or shown. We cannot be held liable for copyright violations, venue issues, or playback logistics.
Quick Questions
How many photos or clips should I send?
Essentials: up to 50 photos and 0–2 video clips
Signature: up to 100 photos and 3–5 video clips
Legacy: unlimited photos, 6+ clips, plus interviews or questionnaires
What’s the turnaround time?
Most films are delivered within 2–3 weeks depending on complexity. Don't worry, we'll be in constant communication. Rush delivery (within 72 hours) is available as an add-on.
How do I send you my photos and videos?
We accept uploads via Google Drive, Dropbox, WeTransfer, or another digital transfer service. After booking, we’ll share easy instructions.
What formats do you deliver in?
Films are delivered as high-resolution digital files ready to play on any device. Signature and Legacy packages also include a vertical (9:16) version for mobile and social sharing.
Can I request revisions?
Yes. Each package includes a set number of revisions: 1 for Essentials, 2 for Signature, and 3 for Legacy. Additional revisions can be purchased if needed.